A day period is required for a cash refund by our corporate department on check purchases. If you Return with a receipt after 30 days then you will receive merchandise credit only. Many of the above matches with the Burlington. If the item is used, or in unsellable condition then your return will be declined, and you will not be provided any refund.
While returning swimwear and intimate apparel you need to check whether the tags properly attached. Winners give you 10 days to return your merchandise at Winners Store as per the Winners Return Policy for a full refund.
You can also return the items after 10 days if required, in this case, you will be credited the refund in form of Gift Card. This membership programme is free to join so you can take the benefit of extended timeframe by becoming a member. While returning the items it should be in saleable condition for your returns to be accepted.
Also, all returns must have its tags attached to it, else your return might be denied. To get a full refund in the original tender, you should return the merchandise along with the receipt. While returning items without a receipt you have to present your valid government photo ID after which you may be provided the refund in the form of Gift Card.
Products purchased online from TK Maxx can be returned to store as well as by mail. On returning the items at TK Maxx it must be in its original condition with its tags attached. You return should be also accompanied by the original purchase receipt for your returns to be easily processed.
On returning the item by mail you have to pay the return shipping charges which is non-refundable. In order to make a free return, you have an option to visit the nearby TK Maxx store. HomeSense is the part of the TK Maxx family so their return policy is quite similar.
While returning the item it should be in its original condition along with its original packaging. On returning the items the refund is provided in the same manner as the payment method while purchasing.
If you return an item which was purchased from gift card then you will be given another gift card for the refund. To locate nearest Sierra store visit HomeSense.
Sierra Return Policy is similar for Online purchases as well as for items purchased from Sierra store with minor variations. Items Purchased from Sierra can be returned within 40 days for Sierra. When you are going for return the item must be in its original condition without used or worn. While returning an item you can opt for receiving store credit or refund in the original form of payment.
If you are going for the store return then you will immediately get the return after the verification. In that case, you have a time limit, within 10 days otherwise it will be retracted. However, you can check the return label which comes with your package to be clear about the non-returnable products. If on the item or bill it is mentioned that this is a non-returnable item then you are not allowed to return the item.
You should note that non-receipted items can only be returned to the store. Returns without receipt would not be accepted by mail. While returning non-receipted items you have to produce your valid government id proof at the customer service desk. Yes, you can return your item to TJ Maxx without the receipt. On returning a non-receipted item s , you will get the refund in form of merchandise credit.
According to TJ Maxx return policy you can return online purchases within 40 days. TJ Maxx in-store purchases can be returned within 30 days of purchase. You can contact Marshals regarding returns or any other inquiry on their customer service numbers at Winners customer service executives are available Monday to Friday from 9 am to 5 pm EST on You can check our website to see return policies of other stores from our website.
When you are comfortable with the complete information on returns at the TJX companies, your shopping experience will be better. Can I return Marshall items for store credit at our T. While in Petoskey,Mi. We live 90 miles away in Sault Ste Marie, Mi. My brother recommended I would possibly like this web site. He was totally right. This submit actually made my day. You can not believe just how a lot time I had spent for this information!
Thank you! All the tags were on the items intact. Apparently, they could not identify the items based on the tags and needed the plastic bags?!!! However ridiculous that is, I would gladly play by the rules if they were explained on the website.
On the contrary, no such information was provided either at the time of placing the order or when I was reading the return policy. When I mentioned this to the store manager, she snapped at me and said that this information was on the web site. I was not able to find this information online when I came home. I have sent the customer service an inquiry and a request to waiver the shipping costs. I have not received an answer yet. I doubt I will ever shop there online.
Absolute baloney not to accept Marshall's returns from the store 3 miles away. I would've spent some money after the return. I go into my local TJMAXX without a receipt to return it because I paid for it with card, thinking they could look up the purchase from that.
I was told there was nothing they could do without a receipt. I think that is very stupid, considering I work in a retail store myself where returns are made without receipt multiple times a day, just by having the purchase looked up.
If you shop the Runway dept at TJMaxx, be sure that the Red tag is attached before you leave the store. The Cashier doesn't always notice. When I tried to return some pants with receipt a few days later, I was told that I couldn't because the Red sensor had been removed. Well it was never there Very lucky for me, I left the cashier and ran over to the Runway dept and found there were still more of the pants and they didn't have the Red tags either.
So now its my job to make sure they have attached it? I'm just saying The item was clean and neat and I had my receipt. You must know, that the store makes an occasional mistake! Are you reading these posts and making changes? I hope so. I want to add my displeasure with TJ Maxx unreasonable rerun policy. Why they can't get up with the times and look up your purchase, I ha e no idea. And, some items of defective or broken aren't discovered until they are used - I purchased a piece of crap luggage that broke on the way to the airport broken wheel.
Apparently because I took it on the plane that day it is considered used. What options do you have with luggage? I'll give pause before shopping their again.
Just a heads-up for online buyers. Going to post this on other informative sites. A lot of the issues in here are common sense. Why not just keep your receipts? And if a store has policies in place such as needing a valid government issued ID why get upset with the cashier that's just doing their job? I went today to return a couple items I'm in San Diego CA and even though I called last night asking if I would get cash back even though I paid with debit which they said yes they said it had to go back on my card.
I know the cashier can only do so much so I figure I'll just start paying cash when I go. Problem solved. You don't have to belittle the employees for something they have no control over.
As a loyal T. Maxx, Marshall's, and HomeGoods customer, I miss the days when if you lost, misplaced, or threw out your receipt, you could get a credit from the store so you could purchase something else. Anything I returned was in brand new condition with all tags attached. There never was a problem and that was a bonus to shopping there no hassle returns.
Then one day a small receipt spit out of the cash register and the salesperson didn't know what it was. Then another salesperson asked me if I make a lot of returns without a receipt.
I said at times no and other times yes. I was told they could no longer take returns without a receipt from me. Having lost or tossed my receipt I asked how I could return the item since it didn't fit or whatever the reason was. I was told there was nothing they could do. Eventually I tried the return again and was able to get a gift card. Then within the last year or so they have declining any returns from me without a receipt again.
So I then asked my husband to help by returning a few items without a receipt. That worked for a little while until they suddenly declined him. So then my teenage daughter helped to return a few things and she also was declined from returning without a receipt.
I called the Customer Service number and spoke to a young man and asked how long the ban would be and he said forever. I asked why this was a problem if the item is brand new, current in the system, but the customer wanted to return it. I also asked him how the 'decision' is made? Is it the number of times you return without a receipt, is it the number of items you return without a receipt? He said he actually had no idea. So I asked him how I could return something if I lost the receipt and he said bring a friend and have them do it.
So just pull people off the street and ask them to show their license to return stuff without a receipt and have it count against them. I don't think so I did ask a couple of salespeople at one TJ Maxx store why they now do this and they said it's because of all the theft that has been going on.
So at another TJ Maxx store one evening during the week it was getting late and there were only a few people in the store. I was getting rung out and all the ladies there were talking about someone who had just left the store. I asked what the issue was and the woman helping me said the man that just left had stolen a number of items. I asked why no one spoke to him before he left the store or stopped him and I was told if there is no security on duty they are not allowed to stop the person.
Are you kidding me? If I had paid more attention to who he was I would have gone after him and called the cops! Is this why the rest of us have to get stuck not being able to return items without a receipt after some undesignated number of times? Go after the shoplifters and loosen up the tight policy on the rest of us who have busy lives and can't always keep those little pieces of paper together. For now, guess I have to find others who are willing to help me return some things.
When I purchased it the box clearly said sterling silver on it. There were other same items still in the store. I had my receipt and it was less than two weeks. The store manager said she could not take it back because it was scratched.
I am a cardholder for many years spend thousands of dollars each year. I returned a few items the other day that I had purchased with my debit card. I gave my receipt, they asked me to swipe my card, and I have yet to see the money back on my card. I'm not sure if the return was done incorrectly or if there is a processing time to get my money back but it is concerning that the amount hasn't returned to my debit card.
Tj Maxx and Target are becoming so unreasonable that as a family and a few friends we've decided to only shop online. The return policies of these stores are like dealing with a Nazi regime.
I am so disappointed with my experience in Riverhead, NY store. The manager was present as I was trying to return my small T-shirt with a tag still attached to it but no receipt. They required a US ID. They refused it saying they needed a passport. A passport to return a Give me a break! I said I had returned items previously without receipt and always was given a store credit and they refused.
I was so mad I left that darn Tshirt on the counter and told them to keep it! This is NOT how you treat your customers, how do you expect them to return? I certainly won't and I have been a loyal customer there for years. Shame on you, Riverhead staff, you were so rude and unfriendly too! You easily could have issued me a credit which I would have used the same day! I'm very disappointed! Since I am such a loyal TJMaxx credit card holder and user I recieved a sticker from y'all extending my returns to 60 days instead of However I finally went over 30 days and the store won't accept my return.
Why try and make me feel special for being loyal when the sticker is invalid!! Maxx in Texas today. I had a receipt and the blouse was too big. I was told that since I washed the item it was not returnable. I told the nice young lady that I didn't see where that was stated and that I recently started shopping at T. The young lady asked me if I wanted to speak with a manager and I declined. I've looked over your return policies and for the life of me do not see this stated in the policies.
Please confirm if this is correct. Also, I have returned several blouses that have been washed including the one I went to today.
They reuse them. If they loose your card in a pile, no one will replace the loss. Here is my story: When I went to make a purchase I had two store credit cards. I knew it had money on it for sure. I asked them to slide it again. Zero balance again. Days later I found my prove. Went back to the store, told them my story, felt that they look at me as if I'm making the story up. Manager listened, then asked if I called the store right away. I told her I didn't.
Now all they can tell me is " sorry, there is nothing we can do". The manager would not issue a store credit based on out of season status? Even though the mirror is faulty? Now the closing manager has to confer with the store manager on Monday. Your return policy states returns after 30 days and no receipt you'll be issued a store credit which was requested in the first place. Let's have some justice here since the mirror could never be hung any where including the walls of your store.
Very disappointed in TJ max in Broomall Pa They are selling merchandise hey has been worn A dress which I was going to buy I notice it had decorate marks On the dress spots and pull marks, I brought it to the attention of the store manager Her respond was " that is why we reduced it" I didn't know TJ Max was a thrift shop.
Went to TJ to even exchange a pair of slippers. Wanted different color. Lost receipt. Product still on shelves, purchased 3 weeks ago. Never worn, never removed from cardboard. I was asked for Drivers License.
Due to ID fraud, lack of cyber security, I said "No, not comfortable with that. My info has been breached before Found same price item but different brand. But NOT good enough for even exchange without receipt. Talked to manager, they said "No return without receipt unless Drivers license keyed into system.
Regarding customer service, Manager was professional but staff was rude and laughed as I left the store. Too many problems for minimum item return.
I returned some merchandise in May of and I was expecting my money back. It's been more than 10 months and I still have not received my refund check. I called several times and talk to your customer manager and they told me I will get my refund check within 15 days, but there was nothing in the mail. I would appreciate if you give me my money back as soon as possible or I will take a legal action against your company. TJ Maxx sells food items.
According to their website I will not be able to return it even for a store credit. Lesson - do not buy any food at Maxx. The same for make-up. Once you try it, you cannot return it. They need to change that policy. Telling me I need a government issued ID and that my photo county teacher ID card plus a wallet full of other matching items was not good enough for a return. Made me feel like a criminal in front of a line full of people.
Amazing how one poorly choosen employee can change my perception of an entire company. Never again. I bough ten polo shirts, two of them are size M M which is equal with size large, i bring them to the store and exchange for size M, the cashier tell me the balance is zero.
The Manager come over said I have to return the 2 Polo Shirts size M M, and buy to Polo shirts size M then I have to pay for ten percents more because last time I bought and apply for TJ X card and received 10 percents off for first time purchase. This time i do not have ten percents off so I got to pay more for the exchange, this is mismanagement or bad return and exchange policies of Marshall at Village Oaks Cottle Rd. He looked at me very accusingly and said "Well it's not for sale.
It wasn't supposed to be on the floor. Where did you get it? If something is on the sales floor, I think it is for sale, so to receive that kind of response for a simple question is absolutely ridiculous. I had a terrible experience at the Ward location on Oahu. I bus and live on the other side which is an hour ride or more. I called before asking if they had the 2 colognes. A lady in the cologne department said yes. I wanted to return the 2 cologne gift sets I got from Christmas.
I did not have a receipt. The lady told me I could come down and get store credit. I was at the store, went to the check out and was told they did not have the 2 cologne sets.
I was told yes before I came. They didn't even look. Couldn't they scan in the sets? I called another location and was told they had it.
But that location isn't nearby. I was already fed up and left. I wasted my time. I was given a Tj Maxx gift card. I purchased a household item. It doesn't match my other items at home. When I return it, will I be given another gift card or cash. It's only been a few days and tags are still on it. I would like cash because I need to find the item at another store. To Sarah with the broken luggage. I suggest to take your complaint to another store or another manager.
He duct taped it and traveled around Europe that way. Anyway, I thought it would be a problem since so much time had passed since purchase, but the Brentwood TN manager was completely helpful and credited my account with no problem, apologizing for any inconvenience, even though the suitcase looked like it had been through a war by the time I brought it back in.
One was different and packaged well with padding around the compac. It was perfect. The other two were smaller and one had slight damage on one blush , the other one which I gave as a gift was totally broken inside with all the eyeshadows and blush Brocken up!
I was so embarrassed. Can I return them? I don't have receipt but part of the tag on one? I just had the worse experience in TJ maxx of Jacksonville,Florida Atlantic blvd I went over to exchange or the luggaged i had bought for a trip. After using once the zipper broke and i had to safety pin it to travel back home!!! That on it self was embarrassing! I had previously called to explain the situation and they said no problem we will return the used luggage. Duh thats why im returning it.
I showed her the receipt exacly 8 days after purchasing! She explain that there no exchanges or returns on damaged items!!!! The zipper broke on its own!
Never shopping at TJ Maxx again!!!! Idk how they train them, but their customer service is the worse ive seen so far. Specially with Managers! The manger Kelly at the Chino Hills Tj Max store was very arrogant and rude, I was returning a piece of artwork with all tags still on and with receipt but was past 30 days, she refused to issue a store credit, I have had nothing but problems every time I visit this store, I than showed her The TJ Max return policy on line which said they give store credit if you have the receipt, she said it was up to her discretion and she wasn't going to give credit back, then said "Merry Christmas " very sarcasticly I think she didn't like thatI stood up to her and questioned her and showed her the web site.
Can you return items to TJ Maxx that were purchased at Marshall's? I tried to exchange a pair of pants that had the tags but no receipt. The pants were a gift. I was told the UPC was not in their system so I couldn't exchange them. The pants were not on clearance at the time of purchase. I would understand that I would have to take the markdown price because I didn't have a receipt.
The manager needs better communication skills. Sad to loose a customer over a pair of pants. I have told everyone I know about this experience. I worked in retail as a manager for 15 years and I know I would have taken better care of my customer instead of saying there was nothing she could do.
I was also double charged on my credit card. Luckily I checked my receipt right there and then. The salesperson was overly chatty. This has happened to me before. It almost seems as if they are instructed to do that. The sales person was very very chatty. Luckily I checked my receipt right there and then because it's happened to me before. It almost seems like the sales people are told to do that. I was double charged on an item, went back in immediately to let them know, and they said it would be refunded to my card.
Of course it's only been 3 days. I'll give them a few more dats,than I'll take further action. It's definitely a training issue. I attempted to return a brand new, never worn item, with the receipt and was told I couldn't return it because I took the tags off?? The sweater has size tags along the side and not the back, I didn't know that because I never wore the sweater. The manager, who I've known for some time, made it seem like I ripped the tag off purposely, when in fact, she didn't know where to look for the label.
Long story short, they told me I had to bring the price tag with the receipt, despite the fact that their policy states I was well within their return polity. I was extremely disappointed with the experience I had today trying to return a bag that had a damaged zipper. While I was on vacation, the second time I went to unzip the bag, the zipper split; frustrating traveling with a bag that doesn't work.
Not only was the manager not helpful, but also she was augmentative telling me the receipt was for an animal print. I explained THREE times that the animal print was the bathrobe that I purchased the same day, there are two items on the receipt. So much for a 30 day return policy with your receipt. When I went to find the bag in the store to show the SKU she followed me and said I can't return it, it doesn't match the receipt. I ended up taking the for Corporate and will follow up on Monday and can take a picture of the bag AND the bathrobe if they need to see both.
Super frustrating. You think they would have been apologetic for selling me something defect have you ever traveled with a broken zipper, not easy. Not impressed with the product, the customer service, or the manager's approach to the situation.
Can I return a product that I bought online on Clearence? Or the fact that it was a "clearence product" will apply as a restriction to not get refund? I am about to buy a pair of boots, but I am afraid that the size would be wrong and then not be able to rerun them. Thanks a lot! There have been a couple of times I have been into the store twice already this month to return a couple of items without receipt without any problem both gifts.
There has also been a time that I made a return after a couple of months and I didn't have a problem doing so. I just wonder how many times can someone make a return without a receipt? TJ Maxx store wouldn't take my jewelry return because the "tag" wasn't attached, even though I could easily have attached it since it just slipped on and off, not a big deal.
Really cute bracelet, but unfortunately a stone fell out. Store said no return since the tag were not attached, but was just lying there in the box Thanks Joanne! God some of these complaints are idiotic, 90 day returns?
Their return policy is more than fare, a lot can happen to an item in 90 days, even just sitting in your closet, it also shouldn't take you three more nth to decide if you want to keep an item. Most of these complaints are just your own self inflicted problems that you want to throw blame at others. Grow up. It is absurd!!!!
I have 2 curtains that never being open still intact in the package!! Prices on it. Because it has been 6 months it is not on the system.
However, the store still have on stock and sells the same one.. They assitant manager , because I was told manager Philip wasn't there denied my store credit!! What is the policy for it? I returned an item with receipt, still in the package, just two days after I bought it.
I used a debit card. They gave it back to me as a credit with signature verses debit with pin. It has been 7 days and the money is still not in my account.
This happened to me about four years ago as well. It makes no sense, no other retailer has this problem. TJ Maxx will be last on my list when looking for an item from now on. The local T. Maxx store seems to make its own rules regarding returns. It clearly says in the official policy that check refunds need a 10 day waiting period.
The local store insists that the 10 days are 10 business days! The 30 day refundlimit will be up if I don't watch the dates carefully. What is nuts is , I am a regular local shopper. I returned my stuff successfully without a receipt thanks tj maxx. I think its a shame that you can't return things within 90 days with a receipt.
I brought two dresses from them then my husband got sick and passed away. My dresses do not fit so I wanted to return them and I could only get a store credit which I didn't want. I just wanted a refund on my credit card. I had no problems with a couple of other stores. I will never shop at TJ Maxx again and I will alert all my friends.
I bought a pair of Sandler 2 days ago. I wore them once and just noticed a piece of the hardware on them is missing. I have the receipt. Or exchange them for another pair? I recieved a Michael Kors bag from TJ as a gift. I do not have tags or receipt.
Will I be able to receive store credit to pick something else out? Not a fan of the bag. I was given a bag by a client of mine totally not my taste however she was very sweet so I couldn't say no. However, she left the receipt in the bag I'm sure not knowing can I return it and get something that I want? The bag was purchased a few months ago? Let me give you answers as to how returns are handled, at least at my store. We are not a used clothing store.
So if an item you're trying to return is not in sellable condition, we will not return it, unless its a rare exception for certain circumstances. This means that if you buy shoes, and wear them out for a night and then try to return them all scuffed with dirt on them, we will decline it.
Also, dont buy nice clothing, wear it out, then return it with stains. We know you didnt buy it like that. And everyone at the party probably saw your tag hanging out of your dress.
If you have a receipt but no tags, you should be able to return the item. If you have the tags, but no receipt, it might be able to be returned for store credit as long as the inventory list says that it is a recent item. And remember, the inventory list tells us when we got the item in the store, not when you purchased it. So if you bought an item that's been in the store for a while, and you have no receipt, you won't be able to return it.
Also we don't return underwear with no tags attached. Its foul to even allow to return them at all, in my opinion. Nobody wants to touch where your crotch has been. If you bought an item within 30 days that is poor quality or has broken, we might be able to return it.
However if its been months, you will have to contact the manufacturer because it won't be able to be returned. The thoughts and opinions above are solely my own, and do not reflect the desires and opinions of the tjx company. Does anyone else have a problem with this? The money is immediately withdrawn from my account. I return it 3 days later with receipt.
Jhey will not allow me to put it back on my debit card pin but will only complete it as a VISA transaction. So the funds don't show for 4 days. Everywhere else I go returns are processedimmediately. Why do they keep the merchandize and my money both! She was promptly taken into the manager's office and then arrested for fraud.
It transpires that this person was under suspicion, simply because she had returned another item previously in the same month. It was revealed to her that if you return goods to TK Maxx, then they will be packaged up and the video from the security cameras will be kept, "just in case they need to use it as evidence against you in the future". This person was then subjected to a twelve-hour detention at the local police station, with the police having to follow procedures, even though they themselves believed that the manager of this branch of TK Maxx was being ridiculous.
If you return goods to TK Maxx, then please be wary that the goods will be packaged, the transaction will be filmed and the video will be kept. And if you return goods again within the same month, you are likely to be arrested. I didn't keep the box or the receipt because I always purchase my glasses there and they have always lasted at least two years.. I went to return them today and they would not honor the return because I had no proof of purchase other than my bank statement..
I am a frequent shopper and will think twice about the quality of merchandise that is being carried in your store.. I should have a least gotten in store credit when it was obvious I purchase them there when they had the same set still in the store.. Can I return a pair of jeans that ave been washed once? They were too big and i thought it might shrink them. It did not work,so I would like to exchange them for a smaller size. I had a strange experience at my local tj's today.
Wanted to purchase an artifact that was marked down to 15 dollars because it was slightly chipped and the manager and cashier told me sorry you cannot purchase this item it has a sharp corner and if you get hurt with it we will be held responsible.
I was shocked why was it on shelf to be sold. It was a twilight zone moment. Never heard such a thing in my life. So dissapointed I wanted to purchace this item. Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange.
Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply. Unfortunately, many retailers are subject to fraudulent return activity.
Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns.
To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt. Maxx store within 30 days after the store reopens. Maxx store within 40 days after the store reopens, or within 40 days of your order date, whichever date is later. We accept returns with either your receipt or your shipping confirmation email.
The packing slip you receive with your order is your receipt. Before placing your return, check if your item is eligible for return, as some items may be final sale or subject to additional return restrictions.
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