In other words, if you want to cancel a flight you booked through Expedia, whether you are eligible and how much you can get largely largely depends on the company Expedia booked for you. If you have direct questions on anything related to their services, you can try contacting Expedia Customer Service. Even though we pointed out that individual refunds depend on the respective companies Expedia works with, you can request a refund through Expedia itself.
Whether you need a refund for accommodation, canceled flights, or a package deal, there are three ways you can do it manually:. People who opt for this usually cancel their trips well in advance. Here are the steps you have to follow to cancel your Expedia booking in this manner:.
Canceling your booking is equal to requesting a refund for it. You can also cancel your booking and request a refund from Expedia with a phone call. Note that this is an option most people choose when the cancelation is urgent, e. Here is what you need to do:. As you can see, canceling and requesting a refund by calling Expedia is not as simple as doing it directly from your website account. It can take hours until your phone reaches the customer service, and you are sure to lose time and patience in the process.
You can send the online travel agency an email to cancel your booking and request a refund in writing. Sending an email to the company is probably another option people choose when they are canceling their flights in advance since responses can take a long time to arrive. After you access DoNotPay from any web browser , follow these short steps:.
As you see, the process of requesting a refund from Expedia with DoNotPay only takes a couple of clicks on your smartphone or desktop. Our robot lawyer will fax the request to your bank instantly and send you an email confirmation of this. As I review your paper trail — and good job with keeping detailed records on this — it seems as if Expedia has offered you a refund but then failed to send it.
How do you fix something like this? For example, your airline might refund your tickets directly to your card, bypassing your travel agency. This one is a little complicated. But when I asked Expedia about your case, it appears the airline only approved a flight credit, which was issued to you. Then, a few months later, the airline approved the refund request and processed the refund. Because of that, most OTAs are asking customers to refrain from contacting them unless their original travel plans take place within the next three to seven days in order to limit the number of calls coming in.
Many have also posted online cancellation and refund request forms that you can fill out both for near- and long-term travel plans, though you might also receive a proactive email asking if you would like to make such a request in the days leading up to your trip.
For the moment, these sites are focusing on bookings made prior to March 19 for travel through April 30, If your plans are further out, you may need to sit tight for a bit. Doing so is also a good idea because it could affect whether or not you are entitled to a refund, based on changing policies. Before you actually submit a cancellation request to your OTA, it is imperative that you also confirm if your travel arrangements fall within the refund time frames of the airline, hotel, cruise, car rental, or other company that you used the OTA to book.
In general, if the travel partner is the one to cancel your itinerary, like axing a flight or cruise sailing, you should be eligible for a refund. Some hotels and airlines are even offering to streamline the process and issue a hotel and flight cancellation refund directly rather than making customers go back through OTAs, so you might even consider calling the travel partner to see if you can request your money back.
Just keep in mind, if you are the one initiating a change or cancellation, you may be subject to penalty fees, or only eligible to receive credit toward future travel purchases. So if your plans are still several months away and scheduled as normal, you might want to wait and see if the travel partner ends up cancelling them before requesting your refund. It's crunch time. Some travelers might be waiting until the very last minute to see if their reservations are canceled, so they don't have to initiate the refund request and are better positioned to get their cash back.
If you're at the hour mark and they still haven't contacted you, reach out to your OTA and start your cancellation request immediately. Some have online forms up on their coronavirus advisory pages, so try that first. Otherwise, be prepared to call customer service and wait on hold for long periods of time. If you are still having trouble talking to someone, your best option might instead be to contact the airline or hotel directly to request a cancellation and refund now that many are offering to do so.
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